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Managing Occupational Violence in Aquatic Settings
Identify, assess and manage occupational violence and aggression risks to create safer, more confident and well-supported aquatic workplaces.
Occupational violence and aggression is a significant and growing workplace health and safety issue for aquatic facilities, particularly where staff are required to manage public behaviour, enforce rules, respond to incidents, and interact with customers in high-pressure environments. This program is designed to develop capability in recognising, preventing and responding to occupational violence in aquatic settings through structured systems, informed leadership, and practical risk management.
Drawing on expert experience in aquatic safety, workplace health and safety, incident investigation, and organisational risk management, the program explores how occupational violence can arise in aquatic facilities, including verbal abuse, threats, intimidation, aggressive customer behaviour, physical assault, harassment, and conflict involving patrons, parents, spectators, contractors or members of the public.
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Modules Overview and Activity
The program is structured around practical modules that build understanding of occupational violence and aggression in aquatic settings, including how incidents occur, who may be exposed, and the responsibilities organisations have to prevent and manage risk.
The modules explore customer behaviour, rule enforcement, communication, incident escalation, reporting, post-incident support, psychosocial risk, leadership, and practical controls that can be embedded into existing WHS systems.
The learning activity supports participants to apply the course content directly to their own aquatic facility or workplace context by reviewing common occupational violence scenarios and identifying where risks may arise.
Participants will assess contributing factors, review existing controls, and develop practical improvement actions to strengthen reporting, escalation, communication, staff support and organisational preparedness.
Participant Experience
Analysis of real occupational violence scenarios in aquatic settings
Practical exercises in hazard identification and risk assessment
Case studies on customer aggression, conflict and staff safety
Review of prevention, response and escalation procedure
Discussion of reporting systems and post-incident support
Exploration of communication strategies for difficult interactions
Facilitated workshops with expert guidance
Development of practical improvement actions for the workplace
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Who should attend?
Identify, assess and manage occupational violence and aggression risks to create safer, more confident and well-supported aquatic workplaces.
Facility Managers
Team Leaders and Supervisors
WH&S Managers
Senior Managers
Asset Managers
Duty Managers
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