Product Information

Enhance your knowledge and strengthen safety outcomes with Drowning Prevention Australia's digital resources.

Our digital resources are developed by industry experts and provide practical, evidence-informed guidance to support safer aquatic environments, workplaces and communities. Whether you're an aquatic facility operator, educator, employer, local government, consultant or safety professional, our resources are designed to help you apply best practice with confidence.

Product Features

• Instant digital download after purchase

• High-quality PDF format

• Accessible on desktop, tablet and mobile devices

• Developed by industry specialists

• Practical, easy-to-use and evidence-based

• Suitable for individual, workplace or organisational use (unless otherwise stated)

Important Information

• This is a digital product. No physical item will be shipped.

• A download link will be provided once your purchase is complete.

• All digital products are supplied for the purchaser's personal or organisational use only, unless a separate licence has been purchased.

• Digital resources must not be copied, redistributed, resold, shared publicly or reproduced without the prior written permission of Drowning Prevention Australia.

• Due to the nature of digital products, all sales are final. Refunds are not available for change of mind. This does not affect your rights under the Australian Consumer Law.

Thank you for supporting Drowning Prevention Australia. Your purchase helps us continue our work to improve safety, reduce drowning and build safer aquatic communities across Australia.

Return and Refund Policy

Effective Date: 10 July 2026

1. Our Commitment

Drowning Prevention Australia (DPA) is committed to providing quality products and excellent customer service. This Return and Refund Policy outlines your rights and our procedures for returns, exchanges and refunds for purchases made through our online store.

This policy operates alongside your rights under the Australian Consumer Law (ACL). Nothing in this policy limits or excludes any rights or remedies you may have under the ACL.

2. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major failure, you are entitled to choose a refund or replacement and compensation for any other reasonably foreseeable loss or damage.

If the failure is minor, we may choose to repair or replace the product within a reasonable time.

A product may be considered to have a major failure if it:

• is significantly different from its description or sample;

• is unsafe;

• is substantially unfit for its intended purpose and cannot easily be fixed;

• has a defect that would have stopped you purchasing it had you known about it; or

• cannot be repaired within a reasonable time.

3. Change of Mind Returns

If you change your mind after purchasing a physical product, DPA may, at its discretion, offer an exchange or store credit.

To be eligible:

• the request must be made within 30 days of purchase;

• the item must be unused and in its original condition;

• all original packaging, labels and accessories must be included;

• proof of purchase must be provided.

Refunds are not available for change of mind purchases unless required by Australian Consumer Law.

Customers are responsible for return postage costs for change of mind returns.

4. Digital Products

Due to the nature of digital products, all sales of downloadable digital files are final.

Drowning Prevention Australia does not provide refunds, exchanges or store credits for:

• downloadable digital resources;

• fact sheets;

• templates;

• checklists;

• guides;

• eBooks;

• digital toolkits;

• downloadable forms;

• electronic publications; or

• any other digital files supplied electronically.

Please ensure you carefully review the product description before completing your purchase.

If you experience technical difficulties accessing your purchase, or if a digital product is defective, corrupted or not as described, please contact us. Where required under Australian Consumer Law, DPA will provide an appropriate remedy, including access to a replacement file or a refund where applicable.

5. Faulty, Damaged or Incorrect Products

If you receive a product that is:

• faulty;

• damaged during delivery; or

• incorrect,

please contact us within 7 days of receiving your order.

Please include:

• your order number;

• a description of the issue; and

• photographs showing the fault or damage where applicable.

If the product is found to be faulty or incorrectly supplied, DPA will arrange an appropriate remedy in accordance with the Australian Consumer Law.

6. Non-Returnable Items

Unless required under Australian Consumer Law, returns or refunds are not available for:

• downloadable digital products or files;

• online courses or digital learning materials that have been accessed;

• gift cards or vouchers;

• personalised or customised products;

• clearance or final sale items;

• products opened where hygiene or safety prevents resale, including personal protective equipment, first aid consumables and similar items.

7. Exchanges

Where stock is available, DPA may exchange eligible physical products for another size or item.

If there is a price difference, any additional payment or refund will be processed before the exchange is completed.

8. Return Process

Before returning any physical product, please contact DPA to obtain return instructions.

Please provide:

• your name;

• order number;

• contact details; and

• the reason for your return.

Items should be securely packaged to prevent damage during transit.

We recommend using a tracked postal service, as DPA cannot accept responsibility for items lost during return shipping.

9. Refunds

Where a refund has been approved, it will be processed to the original payment method used for the purchase.

Please allow:

• up to 5 business days for DPA to assess returned products; and

• an additional 5–10 business days for your financial institution to process the refund.

Shipping charges are generally non-refundable unless the return is the result of an error by DPA or the product is faulty.

10. Shipping Costs

Where a product is faulty, damaged or incorrectly supplied, DPA will reimburse reasonable return postage costs.

For change of mind returns, customers are responsible for all return shipping costs.

11. Contact Us

For any questions regarding returns, refunds or exchanges, please contact:

Drowning Prevention Australia

Email: sales@drowningprevention.org.au

Website: www.healthandsafety.drowningprevention.org.au

When contacting us, please include your order number to help us respond as quickly as possible.

Shipping Policy

Effective Date: 10 July 2026

1. Overview

Drowning Prevention Australia (DPA) ships physical products throughout Australia and, where available, internationally. This Shipping Policy outlines how orders are processed, delivered and tracked.

Digital products are delivered electronically and are not subject to shipping charges.

2. Order Processing

Orders are typically processed within 2–5 business days after payment has been received.

Orders are processed during normal business hours, Monday to Friday (excluding public holidays).

During peak periods, promotional campaigns or holiday seasons, processing times may be longer. We appreciate your patience during these periods.

3. Shipping Methods

DPA uses reputable courier and postal services to deliver orders.

Available shipping options and costs will be displayed during checkout based on your delivery address and the products ordered.

Where available, customers may choose between standard and express delivery services.

4. Delivery Timeframes

Estimated delivery times after dispatch are:

• Standard Shipping (Australia): 3–10 business days

• Express Shipping (Australia): 1–4 business days

• International Shipping: Delivery times vary depending on the destination country and customs processing.

Delivery timeframes are estimates only and may vary due to circumstances outside DPA's control.

5. Shipping Charges

Shipping costs are calculated at checkout based on:

• delivery location;

• package size and weight; and

• selected shipping method.

Any applicable shipping charges will be clearly displayed before payment is completed.

6. Digital Products

Digital products, including downloadable resources, templates, guides and publications, are delivered electronically.

Once payment has been successfully processed, customers will receive access to their digital purchase via download link, email or their customer account (where applicable).

No shipping charges apply to digital products.

7. Order Tracking

Where tracking is available, customers will receive a shipment confirmation email containing tracking details once their order has been dispatched.

Please allow up to 24 hours for tracking information to become active.

8. Delivery Delays

While DPA aims to dispatch and deliver orders promptly, we are not responsible for delays caused by:

• Australia Post or courier providers;

• severe weather events;

• natural disasters;

• industrial action;

• customs clearance;

• incorrect delivery information provided by the customer; or

• other circumstances beyond our reasonable control.

9. Incorrect Delivery Details

Customers are responsible for ensuring their shipping address and contact information are accurate at the time of purchase.

DPA is not responsible for orders delayed, returned or lost due to incorrect or incomplete delivery information supplied by the customer.

Where an order is returned to DPA because of incorrect address details, additional shipping charges may apply before the order is re-dispatched.

10. Lost or Damaged Deliveries

If your order arrives damaged or you believe it has been lost in transit, please contact us as soon as possible.

Please include:

• your order number;

• your contact details; and

• photographs of any damaged items or packaging where applicable.

DPA will work with the shipping provider to investigate the issue and determine an appropriate resolution.

11. International Orders

Where international shipping is offered, customers are responsible for any customs duties, import taxes, brokerage fees or other charges imposed by the destination country.

These charges are not included in the purchase price or shipping cost unless otherwise stated.

12. Contact Us

If you have any questions about shipping or your order, please contact:

Drowning Prevention Australia

Email: sales@drowningprevention.org.au

Website: https://healthandsafety.drowningprevention.org.au

Please include your order number in any correspondence so we can assist you as quickly as possible.