Understanding the Secret Swimmer Dashboard

Overview

The Secret Swimmer Dashboard provides a summary of your facility's overall performance across all Secret Swimmer assessments completed during the selected reporting period.

Rather than displaying the results of a single visit, the dashboard combines the results of multiple

Secret Swimmer assessments to provide average maturity ratings and performance trends. This gives facilities a broader understanding of how they are performing over time and helps identify consistent strengths and opportunities for improvement.

The dashboard is designed to support continuous improvement by highlighting recurring patterns rather than focusing on individual assessment results.

What Information is Available on the Secret Swimmer Dashboard?

The Secret Swimmer Dashboard includes:

• Overall Section Maturity Rating

• Module Maturity Ratings

• Question-Level Average Maturity Ratings

All information displayed on the dashboard represents the average results from all Secret Swimmer assessments completed during the selected reporting period.

Step-by-Step Instructions

Step 1: Open the Secret Swimmer Dashboard

From the Secret Swimmers menu, open the Dashboard tab.

This dashboard provides a consolidated view of all Secret Swimmer assessments completed for your facility and presents the average maturity ratings across the selected reporting period.

Step 2: Review the Overall Section Maturity Rating

At the top of the dashboard, review the overall maturity rating for the selected Secret Swimmer section.

The overall maturity rating provides a high-level summary of your facility's performance and allows you to quickly understand how the facility has performed across all Secret Swimmer visits.

Step 3: Review the Module Maturity Ratings

Below the overall maturity rating, the dashboard displays the average maturity rating for each module within the selected Secret Swimmer section.

Reviewing module ratings helps identify operational areas that are performing consistently well as well as modules that may require additional attention or ongoing improvement.

Step 4: Review the Question-Level Maturity Ratings

Each question within the selected module displays an average maturity rating based on all completed Secret Swimmer assessments.

Question-level information provides more detailed insights into operational performance and can help identify recurring strengths or issues that may not be obvious when reviewing module ratings alone.

Step 5: Identify Trends and Opportunities

Rather than focusing on a single assessment, use the dashboard to identify recurring trends across multiple Secret Swimmer visits.

Questions or modules that consistently perform well may demonstrate strong operational practices, while areas with lower average maturity ratings may indicate opportunities for further review, training or improvement.

Step 6: Use the Dashboard to Support Improvement

Use the information available on the dashboard to guide discussions with supervisors, managers and operational staff.

The dashboard is designed to support continuous improvement by helping facilities identify priorities, monitor performance and evaluate the effectiveness of operational improvements over time.

Tips and Best Practice

The Secret Swimmer Dashboard should be viewed as an indicator of long-term performance rather than the outcome of a single assessment.

Look for patterns rather than isolated results. Consistent trends across multiple Secret Swimmer visits often provide the most valuable insights and can help identify opportunities to strengthen systems, improve customer experience and enhance aquatic supervision.

Regularly reviewing dashboard information with operational teams can also help reinforce positive behaviours and encourage ongoing improvement across the facility.

Frequently Asked Questions

Does the dashboard show the results of one Secret Swimmer assessment?

No. The dashboard displays the average maturity ratings from all Secret Swimmer assessments completed during the selected reporting period.

Can I change the maturity ratings shown on the dashboard?

No. Secret Swimmer assessments are completed independently by Drowning Prevention Australia and cannot be edited within Assessment Manager.

Why are average maturity ratings used?

Average maturity ratings provide a more reliable indication of ongoing operational performance by reducing the influence of individual assessment visits.

How should I use the Secret Swimmer Dashboard?

The dashboard should be used to identify trends, monitor performance over time and support continuous improvement across your facility.

Where can I view the results of an individual Secret Swimmer assessment?

Individual Secret Swimmer assessments can be viewed from the Secret Swimmer Register tab within the Secret Swimmers section.